Medical Call Center Services Overview
Exela offers inbound and outbound medical call center services to help healthcare companies deliver outstanding customer experiences. With a powerful combination of technology tools and experienced professional staff, our solution efficiently connects callers with the appropriate customer service agents, scales capacity to match spikes in call volumes, and boosts productivity while enabling quick first contact resolution.
Our call center services are designed to be an extension of YOUR business and responsive to YOUR unique business priorities.
<20
Seconds Average Speed of Answer
<3%
Call Abandonment Rate
Professional Staff Trained for Your Specific Requirements
Our customer service staff is continually trained on best practices and your organization’s unique needs, and can be quickly scaled to match your current call volume.
Debt Collections
Our licensed third party debt collection experts maximize debt recovery efforts and reduce the extent of future debt while observing all relevant policies and regulations.
Outbound Calling
Share vital information or gather valuable customer insights with outbound call-based initiatives and projects of any complexity, including client engagement, collections, and information gathering.
Reliable Professionalism and Service
With in-house Quality Assurance teams at each of our call centers, we ensure consistent superior quality in all our services.