Issue Tracking Software Overview
Exela presents a cutting-edge IT service management platform designed to facilitate swift issue resolution while minimizing disruptions to your IT services. Our comprehensive issue tracking software provides a unified platform for logging internal and external service requests, ensuring a seamless end-to-end solution for product development and enhancement.
Stay in control, improve response times, and boost productivity with our powerful IT service management solution.
Tailor the system to match your specific needs by customizing approval chains, user access, and SLA parameters. With Exela’s issue tracking software, you have full control over how the system operates.
Enhance collaboration and information sharing between users through the notes and messaging function. Additionally, our integrated repository stores all relevant documentation for easy access and retrieval.
Escalation Management Tools
Speed up issue resolution with automated escalation features, scheduled due dates, and an alert system that holds assignees accountable. Keep your team on track and responsive with our efficient escalation management tools.
Complete Audit Trails
Gain valuable insights into your development processes with the integrated dashboard. Track product development, issues, and resolution pathways at a high-level or delve into specific issues to identify bottlenecks and manage escalations effectively.
Exela’s issue tracking platform offers not only comprehensive issue tracking capabilities but also robust audit trails and reporting features for efficient service processing. Our configurable architecture and role-based access control system ensure that our platform serves the unique needs of any team and any development project.